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FAQ... All the important stuff.



Product Range Information

There is a simple to follow "1,2,3" Step process outlined on each of our paint product pages.

If you need more advice, or indepth information we recommend viewing our "Furniture Painting For Beginners" Blog here.

We release new colours in our paint ranges usually a couple of times each year, and also regularly add to our ranges of Redesign with Prima products, Cling On! Brushes, Saltwash, and our curated range of wallpapers.

You can find all our new products and colours in the "What's New" Collection here. What's New at Bird on the Hill?

We're sorry that we don't have what you need in stock at the moment, but we work hard to re-stock our product ranges regularly.

If you would like to be notified by email as soon as we have re-stocked what you're looking for, please click on the "NOTIFY ME" button on the product page and complete the info requested. You will then be automatically sent an email when stock is replenished. This gives you a chance to jump online and make it yours!

Head to our extensvie DIY Blogs for articles on how to use our most popular products, how to apply special finishes, and how to clean and maintain your equipment.

You can find all our Blogs here.

,We use quality, mostly artist grade ingredients in our paints, and source as much as we can in Australia. All our paints, and finishes are non toxic, and fall within the APAs (Australian Paint Authority Standards)

Our Milk Paint is a no VOC (volatile organic compunds) product, and is safe for use in food production areas and for nursery furniture, childrens toys etc...

Our mineral, acrylic based Furniture Paint, BSB, and Finishes are all non toxic and low/no VOC products making them safe for use in all areas of your home.

They have a slight "new paint" smell, but no nasty fumes or lingering odours.

Our Vintage Bird Hemp Oil is a 100% natural product and is safe for use on food prep surfaces, and for toys and nursery furniture.

The combination of milk paint and hemp oil are an excellent choice if you have allergy sufferers or family members with sensitivities to synthetic products.

Order Information

Our team needs 1-5 business days to pack and ship your full order. Orders placed after 12.00 midday AEST on Friday — or over the weekend — will ship early the next week.

We do not ship or pack orders on public holidays.

During COVID restricitons, our staffing ratios are often interupted, and dispatch time may be slightly longer. You will be notified with an email update if your order is going to take longer than 4 business days to dispatch.

We currently ship all over Australia for a standard P&H rate.

If you live in the USA, New Zealand, in S.E Asia or China, you can purchase from our site, and shipping rates will be displayed at check out. They are a flat rate dependent on your region for parcels up to 3kg.

If you live elsewhere and would like to try one of our fabulous products, please use the contact form on the "About Us" page to get in touch - we'll see if we can pull some strings and get back to you asap!

We want you to find a colour or finish for your furniture and home that you will love living with, so if you change your mind - we have garuanteed refunds and exchanges for any unused goods in original condition.

This means if you open your parcel, and the paint just isn't the colour you thought it would be, contact us, and we can help you find the right colour and exchange your goodies. Returns for exchange or refund must be done within 21 calender days.

If you have something arrive damaged or defective, please also view the Returns page for all the info you need to get the problem sorted.

You can find our Refunds and Exchanges Policy here.

Visit our Postage and Handling Policy Terms & Condtions page for a full rundown on all the common questions we get regarding orders and dispatch.

Also, please check your email - you will receive an Australia Post tracking number on the day that your order is dispatched. You can view your full tracking info from the link provided.

Still have a question - please get in touch! You can email us at info@birdonthehill.com.au

We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, and Cancellations.

Yes - we have both Afterpay and Paypal available for our customers. If you have an active Paypal account, you will possibly be eligible for PayPal in 4 - their payment scheme that allows you to pay in 4, interset free payments.

We also offer Shop Pay via all major credit/debit cards including VISA, Mastercard and Amex.

The Afterpay and Paypal options for payment will be visibile towards the end of the checkout section.

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