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Thanks for shopping at Bird on the Hill Designs.
If you are not entirely satisfied with your purchase, we're here to help.
We know that it can be hard to choose a colour for your home, and sometimes, when it arrives, you just know it isn’t going to work!
It’s ok - we want you to be sure, so that you love living with your newly painted and decorated furniture. Read our policy below regarding exchanges/returns for change of mind, what to do if you think your item is faulty, or it’s damaged when it arrives.
Returns For Exchange
You have 21 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase included (such as the packing slip or invoice that accompanied your order). Please use the Contact Us from at the bottom of this page to let us know what you would like to exchange the returned item/s for.
You are responsible for the return postage if you choose to return goods for an exchange, however we will then send the requested, exchanged goods to you free of charge, and also provide you with a voucher via email for free shipping for your next order with us.
Please ensure you package goods safely for transit - we will not exchange goods that have been damaged during shipping if not packaged correctly/soundly.
If you have any questions regarding the above process, please don’t hesitate to contact us via email using the form below.
Once we receive your item, we will inspect it and will immediately notify you on the status of your refund after inspecting the item/s. We will then organise dispatch of the exchange goods asap - you will receive a notification when dispatch has occurred with a tracking number for your parcel.
Returns For Refund
You have 21 calendar days to return any items you would like to receive a refund for.
To be eligible for refund, goods must be unused, and in the same condition that you received it, and your item/s must be in original, undamaged packaging.
You will need to include proof of purchase with your return - such as the packing slip/invoice that accompanied your original order.
You are responsible for the return postage if you choose to return goods for refund, however, we will provide you with a voucher via email for free shipping for your next order with us.
Please ensure you package goods safely for transit - we will not refund goods that have been damaged during shipping if not packaged correctly/soundly.
If you have any questions regarding the above process, please don’t hesitate to contact us via email using the form below.
Once we receive your item, we will inspect it and will immediately notify you on the status of your refund after inspecting the item/s.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit usually within 2-7 business days, depending on your card issuer's policies, or payment method you used for the original purchase (ie. Paypal, or Afterpay).
* PLEASE NOTE: we do not offer refunds for Gift Cards.
Our Workshop bookings also have a different refunds policy which you will be notified of prior to payment for any of our wrokshop experinces.
Faulty/damaged Goods For Return.
If you receive goods that have been damaged in transit, and the damage will not allow the items to be used in the manner intended, or you feel that any items you have received are faulty, please contact us via email at birdonthehilldesigns@gmail.com immediately (or use the contact form at the bottom of this page) to inform us of the issue with the items.
Please note: Notification of goods damaged in transit, or faulty items should be reported within 7 days of receipt of goods. If notification for faulty items is received after this time, refunds will be considered on a case by case basis, depending on how item has been used, stored, maintained etc...
We require photographs of any damaged/faulty items - this is especially useful for items that have been damaged in transit.
We will then contact you to organise either refund, or shipping of the damaged items to you asap at the expense of Bird on the Hill Designs.
If the refund is requested due to a colour not being as you expected, the cost of return is your responsibility, and you will be issued with a coupon for free shipping for your next order once we have received the returned item/s. Please note, that even though we try to represent colours as closely as possible in digital and printed images, it is very difficult to represent many of the colours perfectly due to the restrictions of mass printed documents, and individual browser settings on digital devices.